Getting Started with Friendbuy
Best Practices
Referral Program Placements
Friendbuy Referral Emails
Driving Referral Program Awareness
Referral Offer Strategies
Limited-Time Offer Promotions in Referral
Referral Contests, Sweepstakes and Giveaways
A/B Testing Best Practices
Account Management
How can I invite my team to the Friendbuy platform?
Managing Your Account Settings
How to Set Up and Change Your Email Sender
Referral Campaign Management
Widgets
How to Create a New Theme
How to Make Changes to a Theme
How to Apply Theme Changes to a Widget
How to update a Widget or Theme to the latest version
How to Set Up a Ribbon
How to Set Up an Advocate Landing Page
How to Set Up a Friend Landing Page
How to Set Up a Post-Purchase Overlay
How to Set Up an Account Page Widget
How to configure your Terms & Conditions
How to Test a Widget
How to Set up a Self-Referral Overlay
Campaign Settings
How to Create a New Referral Campaign
How to set up Referral Code Personalization for PURLs
Setting Up an Advocate Reward
Setting Up a Friend Incentive
Setting Up Shopify Coupon Code Integration
How to Run an A/B Test
How to Change Your Referral Offer
Setting Up Max Clicks for Referral Links
How to Generate Personalized URLs (PURLs) through Our API
How to Generate Personalized URLs (PURLs) for Advocates
How to Configure Tiered Rewards
How to Archive a Referral Campaign
Code Banks
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How to Add Codes to an Existing Code Bank
Emails
Integrations
Workflow Recipes
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Send a Triggered Text to Prompt a Referral After a Positive Review with Attentive and Okendo
Automatically Prompt a Referral Post Purchase in Attentive
How to send Referral Links Post Product Review (Yotpo)
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
How to send one time emails with referral links through Klaviyo
How to Send Referral Links Post Positive Product Review (Okendo)
Send Referral Program Text Messages Through Attentive
How to Leverage Friendbuy with Kustomer
How to Send Referral Links Post Purchase through Klaviyo
How to Text Coupon Codes to Advocates using Attentive Journeys
Make it Easy for Advocates to Refer by Sending Their PURL Through SMS using Attentive Journeys
How to Send Advocates a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to Send Referred Friends a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to Send a Coupon Code to a Referred Friend using Attentive Journeys
Increase Referral Program Awareness with a Dedicated Email Blast through Iterable Journeys
How to Enable the Klaviyo Integration
How to Leverage the Friendbuy and Ethyca Integration
How to Enable the Iterable Integration
How to Leverage Friendbuy With ReCharge
How to Enable the Cordial Integration
How to Integrate Friendbuy with CartHook
How to Enable the Tremendous Integration
How to Enable Friendbuy's integration with Recharge
How to set up the Segment Web-Mode (Destination Actions) Integration
How To Enable the Attentive Integration
How to Leverage the Friendbuy x DataGrail Integration
Fraud Prevention
How to Block a Referral Code
How to Block an Email Address
Fraud Settings and Business Rules
Configuring a Global Reward Allowance
Configuring a Referral Link Fallback URL
How to set up expiration for Account Credit or Points
How the Similar Email Address Fraud Check Works
Customer Service Portal
How do I check the status of a referral?
How to Manually Add or Remove Credit / Points to a Customer's Account
Why was my customers reward rejected?
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
Resend Reward Email
Override a Rejected or Pending reward
How to Search for a Customer Profile
How to create a Manual Referral
Why didn't the Advocate receive a Reward for a successful referral?
Reasons for Rejected Advocate Rewards and Friend Incentives
Analytics & Reports
Common FAQs
What does Fraud Protection do?
What is a typical referral flow?
How to Apply Theme Changes to a Widget
Difficulty downloading reports after you receive an export email?
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
How do I change my password?
What is a self-referral redirect URL?
What do the Reward Statuses and Definitions mean?
How to Create a New Theme
What is a Friend Widget?
How are Conversions Tracked in Friendbuy?
A Glossary of Terms
How long is the Referred Friend attribution window
What are some common scenarios, and how do I troubleshoot them?
Developer Documents
- All Categories
- Integrations
- Workflow Recipes
- How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
Updated
by Samantha Samuels
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
Leverage integrations with Klaviyo, Trustpilot and Friendbuy to provide opportunities for your customers to refer friends to your brand when they’ve provided a positive product review. Best practice is to sweeten the offer for this cohort of customers, as they are more likely to become brand Advocates!
Export a List of Customers Who Have Provided Positive Reviews on Trustpilot
- Login to your Trustpilot business account and navigate to Reviews > Product Reviews
- Filter by Star Rating and select both the Great and Excellent review ratings and click Apply.

- Click the blue Export button to export the list of customers who have provided positive reviews. A CSV should be downloaded onto your computer.
Upload Email Addresses into Klaviyo
Once the CSV has been generated in Trustpilot, determine which fields you want to be added to your Klaviyo Segment
- In your Klaviyo account, navigate to Lists & Segments
- Select Create List / Segment
- Select List since you will be uploading a CSV
- Name your list and click Create List
- Click Upload Contacts
- Drag and Drop the CSV
- Review and confirm the fields are formatted correctly in Klaviyo and click the Import Review button.
- Once you’re ready to import, click Start Import
- You’ll receive a notification from Klaviyo once your list has been successfully imported
Configure your Dedicated Refer A Friend Email in Klaviyo
- In Klaviyo, navigate to Campaigns
- Click Create Campaign
- Select Email (you can optionally send a dedicated SMS message to prompt a referral)
- Name your campaign and Select the Recipients you wish to send this email to. Then click Continue to Content.
- Configure our campaign content and select Drag and Drop
- Select a template form Klaviyo’s template library
- Design your email and include a link to your Refer A Friend Landing Page
- Review your subject line and preview text and then click Continue to Review
- Review your email settings and then click Schedule or Send
- Decide whether you want to Schedule or Send
You’re done!