How to Redeem Points

Connor Fotsch Updated by Connor Fotsch

Maximizing Customer Engagement with Reward Redemption

At the heart of a successful loyalty program lies the exciting opportunity for users to redeem their hard-earned points for rewards or products. This not only enhances customer engagement but also fosters a lasting relationship between your brand and its loyal customers. By offering a variety of redemption options, you empower your users to choose rewards that are most meaningful to them, which in turn boosts customer satisfaction and loyalty.

Effortless Redemption Through Multiple Channels

Our platform offers multiple, user-friendly ways for your customers to redeem their Points, ensuring a seamless and satisfying experience:

  1. Shopify Integration: For a smooth online shopping experience, users can easily apply their points at checkout through the Shopify checkout widget. This feature is seamlessly integrated as part of the Shopify Checkout Extension, allowing for a streamlined transaction without leaving the platform.
The Shopify checkout widget is only available on Shopify Plus plan
  1. Loyalty Dashboard Widget: For those who enjoy a more direct approach, the Loyalty Dashboard widget serves as a one-stop shop. Here, users can view and redeem their points with just a few clicks, making the process straightforward and hassle-free.

Each of these methods is designed with the end-user in mind, ensuring that redeeming points is as enjoyable as earning them. Dive into these options and make the most of your loyalty points today!

Setting up a Checkout Reward Redemption Widget in Friendbuy:

Points Redemption

The instructions below are for Loyalty programs that are Points based.
  1. In Friendbuy, on the left toolbar, select General under the Loyalty dropdown menu.
    1. Here you will set the Maximum Points Balance a Customer can have.
  2. Select Redeeming Points tab. You will find two options for Points Redemption. On the Redeem Points Using Checkout Widget option, click Select.
  1. Enter your desired redemption exchange rate and the maximum amount that can be redeemed in a single transaction.

  1. Choose if you wish to allow users to combine their credit with other rewards. Gift Cards are stackable, but Coupon Codes are not.
    1. Further Explanation?
  2. After making your selections, click Save Changes, and then Next Steps.
  3. Next you will need to go into your Shopify account and build out the Checkout Extension.

Learn more about Shopify checkout Extensions

Setting up a Loyalty Dashboard in Friendbuy:

Points Redemption

The instructions below are for Loyalty programs that are Points based.
  1. In Friendbuy, on the left toolbar, select Redeeming points tab under the Loyalty dropdown menu.
  2. You will find two options for Points Redemption. On the Redeem Points for Reward on Loyalty Dashboard option, click Select.
  1. Click the Plus (+) to setup reward options.
    1. Name the Reward
    2. Choose how many points a user must redeem to earn the reward
    3. Select what reward the user will redeem
    4. Select the email that will go out when the reward is redeemed
  2. After making your selections, click Save Changes, and then Next Steps.
  3. You will see the following message "Access the widgets tab to create your customer facing Loyalty Dashboard Widget". Click the link Widgets Tab.
  4. On the widgets tab, click the Create Widget drop down on the right side, and select Loyalty Dashboard.

  1. Select the widget style you prefer.
  2. Here you will fill out the widget details.

  1. Enter in HTML elements to insert into the widget.
  2. Enter the URLs to include the widget on.
  3. Enter page names to include the widget on.
  4. You have the ability to exclude the widget on specific URLs and Pages. To do so, click Exclude Widget on. You will see two additional inputs.
  5. Click View/Edit Widget to start building out your Loyalty Dashboard Widget

How did we do?

How to Set Up Shopify Coupon Code Integration in a Loyalty Earning Event

Contact