Getting Started with Friendbuy
Best Practices
Referral Program Placements
Friendbuy Referral Emails
Driving Referral Program Awareness
Referral Offer Strategies
Limited-Time Offer Promotions in Referral
Referral Contests, Sweepstakes and Giveaways
A/B Testing Best Practices
Account Management
How can I invite my team to the Friendbuy platform?
Managing Your Account Settings
How to Set Up and Change Your Email Sender
Referral Campaign Management
Widgets
How to Create a New Theme
How to Make Changes to a Theme
How to Apply Theme Changes to a Widget
How to update a Widget or Theme to the latest version
How to Set Up a Ribbon
How to Set Up an Advocate Landing Page
How to Set Up a Friend Landing Page
How to Set Up a Post-Purchase Overlay
How to Set Up an Account Page Widget
How to configure your Terms & Conditions
How to Test a Widget
How to Set up a Self-Referral Overlay
Campaign Settings
How to Create a New Referral Campaign
How to set up Referral Code Personalization for PURLs
Setting Up an Advocate Reward
Setting Up a Friend Incentive
Setting Up Shopify Coupon Code Integration
How to Run an A/B Test
How to Change Your Referral Offer
Setting Up Max Clicks for Referral Links
How to Generate Personalized URLs (PURLs) through Our API
How to Generate Personalized URLs (PURLs) for Advocates
How to Configure Tiered Rewards
How to Archive a Referral Campaign
How to Duplicate Your Campaign
Code Banks
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How to Add Codes to an Existing Code Bank
Emails
Integrations
Recharge Integration
Ethyca Integration
Klaviyo Integration
How to send Referral Links Post Product Review (Yotpo + Klaviyo)
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
How to send one time emails with referral links through Klaviyo
How to Send Referral Links Post Positive Product Review (Okendo + Klaviyo)
How to Send Referral Links Post Purchase through Klaviyo
How to Enable the Klaviyo Integration
How to Email Coupon Codes Through Klaviyo to Advocates and Friends After They Are Distributed by Friendbuy
How to Reward Customers for Providing a Review Through Yotpo via Klaviyo Through Your Loyalty Program
How to Reward Customers for Providing a Review Through Okendo via Klaviyo Through Your Loyalty Program
How to Send Coupon Codes through Klaviyo SMS to Advocates and Friends After They are Distributed by Friendbuy
How to Reward Customers For Subscribing to Klaviyo Emails and Texts Through Your Loyalty Program
How to Reward Customers for Providing a Review Through Stamped via Klaviyo Through Your Loyalty Program
DataGrail Integration
Tango Card Integration
Cordial Integration
Segment Integration
How to Integrate Friendbuy as a Segment Source
How to set up the Segment Web-Mode (Destination Actions) Integration
Tremendous Integration
Iterable Integration
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
How to Enable the Iterable Integration
Increase Referral Program Awareness with a Dedicated Email Blast through Iterable Journeys
Attentive Integration
Send a Triggered Text to Prompt a Referral After a Positive Review with Attentive and Okendo
Automatically Prompt a Referral Post Purchase in Attentive
Send Referral Program Text Messages Through Attentive
How to Text Coupon Codes to Advocates using Attentive Journeys
Make it Easy for Advocates to Refer by Sending Their PURL Through SMS using Attentive Journeys
How to Send Advocates a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to Send Referred Friends a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to Send a Coupon Code to a Referred Friend using Attentive Journeys
How To Enable the Attentive Integration
Fivetran Integration
Fraud Prevention
How to Block a Referral Code
How to Block an Email Address
Fraud Settings and Business Rules
Configuring a Global Reward Allowance
Configuring a Referral Link Fallback URL
How to set up expiration for Account Credit or Points
How the Similar Email Address Fraud Check Works
Customer Service Portal
How do I check the status of a referral?
How to Manually Add or Remove Credit / Points to a Customer's Account
Why was my customers reward rejected?
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
Resend Reward Email
Override a Rejected or Pending reward
How to Search for a Customer Profile
How to create a Manual Referral
Why didn't the Advocate receive a Reward for a successful referral?
Reasons for Rejected Advocate Rewards and Friend Incentives
Analytics & Reports
Performance Overview
Reports
Top Advocates Report
Account Credit or Points Statement Export
Exporting Reports from Friendbuy
Emails Report
Advocate Rewards Report
Purchases Report
The Channel Analytics Dashboard
Friend Incentives Report
Understanding the Codes Report
Dashboards
Common FAQs
What does Fraud Protection do?
What is a typical referral flow?
How to Apply Theme Changes to a Widget
Difficulty downloading reports after you receive an export email?
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
How do I change my password?
What is a self-referral redirect URL?
What do the Reward Statuses and Definitions mean?
How to Create a New Theme
What is a Friend Widget?
How are Conversions Tracked in Friendbuy?
A Glossary of Terms
How long is the Referred Friend attribution window
What are some common scenarios, and how do I troubleshoot them?
Developer Documents
- All Categories
- Referral Campaign Management
- Campaign Settings
- How to Configure Tiered Rewards
How to Configure Tiered Rewards
Updated
by William Harper
Overview
Whether you are setting up your referral program reward for the first time or coming back to explore new reward alternatives for your Advocates, consider using Tiered Rewards to create a more sophisticated program. Tiered Rewards are a fantastic way to rewards your Advocates for continued referrals, providing them with more enticing rewards to earn as they refer more Friends. In this help article we will go over how to configure Tiered Rewards in your campaign!
Configuring Tiered Rewards
You can set up Tiered Rewards by first navigating to Referral > select desired Campaign > Advocate Reward tab > Reward Allowance section > Add a New Tier
The default Reward Allowance tier for a new campaign is set to reward the Advocate starting from the first successful referral conversion. You can update the Reward From Event* field from 1 to a specific number of referred conversions required before the first reward is earned by an Advocate.
Step 1
Select Add a New Tier to add a second reward tier to customize your Advocate Rewards. Within the new tier, you can input a numerical range for the number of rewards you would like the new tier to start from by using the From field.
For example, if you’d like to reward Advocates for only their 2nd and 4th successful referred conversions, you should set the first tier from event 2 to 2, and the second tier from event 4 to 4.
Step 2
Select the type of reward that you would like to send to your Advocates. The reward type can be a Coupon Code, Account Credit, Gift Card, or Other. Based on the reward type you choose, you will need to enter additional info such as the Code Bank (for Coupon Code or Gift Card) or Amount (for Account Credit). Account Credit can be either a dollar amount or a percentage-based reward.
Step 3
Select the Reward Email that you would like to send to the Advocate when they successfully earn the associated reward. You can choose to send the default Advocate Reward Email, if there is one already assigned to the campaign or create you can create unique emails for each reward tier.
To create additional emails, go to the Emails section in the left column menu > Create an Email > be sure to select Advocate Reward as the Email Type. Once an additional Advocate Reward email is created, come back to the dropdown and it will be available to select. Learn more about creating, editing and managing emails here.
Step 4
After you have set up your tiered rewards, be sure to double-check each input selection is correct. Then, click Save (if your campaign is not yet running) or Publish Changes (if your campaign is running) in the top right corner of your screen.
Additional Notes
- To delete a reward tier, select the red "Remove This Reward Tier" button in the bottom right-hand corner of each tier.
- You can include merge variables in the body of your reward emails, such as {{reward.amount}}, which will update with the corresponding value based on the appropriate values designed within each reward tier.
- After an email is assigned to a Tier, the campaign name tag will be added in the Emails section to indicate the email is associated to the campaign.