Understanding the Codes Report

William Harper Updated by William Harper

Overview

The Codes report available within Analytics > Reports is a great way to quickly find details about a coupon code or gift card link distributed to an Advocate or a Referred Friend. The report can be especially helpful in situations where the customer can’t find their code, or if the customer accidentally deleted the email with their code. Here are some key terms and definitions available in the report.

Date distributed

The date and time that the code was distributed.

Code Details

The details surrounding the code. This will include:

  • Type
  • Code
  • Amount
  • Code Bank
  • PIN (if applicable)

Recipient Details

The details surrounding the recipient of the code, whether they are an Advocate or a Referred Friend. This will include:

  • Email
  • Name
  • Type (Advocate or Referred Friend)
  • Campaign

Status

The status of the code, which will be either ‘Distributed’ or ‘Redeemed’. If this code was manually distributed, the team member who distributed the code and the reason will be found here as well.

Tip: Use the date picker at the top of the report to select a specific time period. Filter the report by searching for email address or coupon code to more easily find code details. You can also export the report to recieve a copy in your email inbox.

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