Getting Started with Friendbuy
Referral Campaign Management
Campaign Settings
How to Archive a Referral Campaign
How to Change Your Referral Offer
How to Configure Tiered Rewards
How to Create a New Referral Campaign
How to Generate Personalized URLs (PURLs) for Advocates
How to Generate Personalized URLs (PURLs) through Our API
How to Run an A/B Test
How to set up Referral Code Personalization for PURLs
Setting Up Max Clicks for Referral Links
Setting Up Shopify Coupon Code Integration
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Widgets
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to Create a Post Purchase Overlay
How to Make Changes to a Theme
How to Setup a Friend Landing Page
How to Setup an Advocate Landing Page
How to Test a Widget
How to configure your Terms & Conditions
How to set up a Ribbon for your site
How to update a Widget or Theme to the latest version
Emails
Settings & Configurations
Code Banks
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
Program Integrity
Integrations
How To Enable the Attentive Integration
How to Enable the Cordial Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the Tremendous Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy With ReCharge
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to set up the Segment Web-Mode (Destination Actions) Integration
Customer Service Portal
How do I check the status of a referral?
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
How to Search for a Customer Profile
How to create a Manual Referral
Override a Rejected or Pending reward
Reasons for Rejected Advocate Rewards and Friend Incentives
Resend Reward Email
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
Common FAQs
A Glossary of Terms
Difficulty downloading reports after you receive an export email?
How are Conversions Tracked in Friendbuy?
How do I change my password?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
What is a typical referral flow?
Workflow Recipes
Automatically Prompt a Referral Post Purchase in Attentive
How to Leverage Friendbuy with Kustomer
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Send Referral Program Text Messages Through Attentive
Send a Triggered Text to Prompt a Referral After a Positive Review with Attentive and Okendo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Developer Documents
- All Categories
- Settings & Configurations
- Program Integrity
- How to Block a Referral Code
How to Block a Referral Code
Updated
by William Harper
Overview
Scenarios arise when an Advocate may violate the terms and conditions of your referral program and you would like to block their Referral Link so they do not receive future Friend incentives through the referral program. You can also specify where referred Friends land aftering clicking on a blocked referral link.
This feature enables you to do the following:
Block a Referral code: You can block a referral code by following the below instructions:
Step 1
Navigate to Settings > Block List

Step 2
Click the Blocked Referral Codes tab and then click the blue button that says Add Codes to Block List

Step 3a.
Add referral codes to the block list either manually or you can bulk upload a list of referral codes via CSV.
Step 3b.

Step 4
Click Block {#} Codes and you'll see a success message once the referral codes have been successfully added.

Expected Behavior When Referral Codes are Blocked:
- When a referral code is blocked, the email address associated with that referral code is also blocked from receiving Advocate rewards and Friend incentives.
- Any referred friends who click on a blocked referral link can be redirected to either one of the following flows:
- A Friendbuy hosted landing page that says "Offer Not Valid" that is setup by default (no action needed)
- A specified URL that is setup in Settings > Program Integrity

- If a Referred Friend clicks on an Advocate's blocked Personal Referral Link (PURL) and proceeds to complete the referral conversion event, the conversion will not be counted toward your referral click, purchase or revenue data.
- If a Referred Friend clicks on an Advocate's Personal Referral Link before it is blocked and proceeds to complete the referral conversion event in the future (even after the link is blocked), the Friend will recieve their incentive, however, the Advocate will be blocked from recieveing a reward.