Customer Service Portal

How do I check the status of a referral?

This Friendbuy support article provides a step-by-step guide to finding out the status of a referral an advocate has made.

William Harper
Updated by William Harper

How to Manually Add or Remove Credit / Points to a Customer's Account

This Friendbuy support article explains how to manually view a summary of total credit a customer has earned in their account, and add or remove credit / points.

William Harper
Updated by William Harper

Why was my customers reward rejected?

This Friendbuy support article provides an overview of the various reasons why a referral reward may not be delivered to a customer.

William Harper
Updated by William Harper

The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?

This Friendbuy support article explains how to find a coupon code when a referred friend enters their email address but does not receive one.

William Harper
Updated by William Harper

Resend Reward Email

This Friendbuy support article explains how to resend a reward email.

Avital Negev
Updated by Avital Negev

Override a Rejected or Pending reward

This Friendbuy support article explains how to override a rejected or pending reward for a customer.

Avital Negev
Updated by Avital Negev

How to Search for a Customer Profile

This Friendbuy support article explains how to search for a customer profile in Friendbuy's system.

William Harper
Updated by William Harper

How to create a Manual Referral

This Friendbuy support article explains how to create a manual referral.

William Harper
Updated by William Harper

Why didn't the Advocate receive a Reward for a successful referral?

This Friendbuy support article outlines the reasons why an advocate may not have received a successful referral.

William Harper
Updated by William Harper

Reasons for Rejected Advocate Rewards and Friend Incentives

This Friendbuy support article outlines the reasons for rejected advocate rewards and friend incentives in referral marketing program.

William Harper
Updated by William Harper

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