Customer Service Portal
How do I check the status of a referral?
This Friendbuy support article provides a step-by-step guide to finding out the status of a referral an advocate has made.
How to Manually Add or Remove Credit / Points to a Customer's Account
This Friendbuy support article explains how to manually view a summary of total credit a customer has earned in their account, and add or remove credit / points.
Why was my customers reward rejected?
This Friendbuy support article provides an overview of the various reasons why a referral reward may not be delivered to a customer.
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
This Friendbuy support article explains how to find a coupon code when a referred friend enters their email address but does not receive one.
Resend Reward Email
This Friendbuy support article explains how to resend a reward email.
Override a Rejected or Pending reward
This Friendbuy support article explains how to override a rejected or pending reward for a customer.
How to Search for a Customer Profile
This Friendbuy support article explains how to search for a customer profile in Friendbuy's system.
How to create a Manual Referral
This Friendbuy support article explains how to create a manual referral.
Why didn't the Advocate receive a Reward for a successful referral?
This Friendbuy support article outlines the reasons why an advocate may not have received a successful referral.
Reasons for Rejected Advocate Rewards and Friend Incentives
This Friendbuy support article outlines the reasons for rejected advocate rewards and friend incentives in referral marketing program.
