Common FAQs
What does Fraud Protection do?
This Friendbuy support article provides an overview of Friendbuy's fraud prevention settings and how you can customize validation rules that must be passed in order for rewards to be valid.
How to Access my Billing Information
Your Friendbuy subscription is managed in a 3rd party service. Please reach out to your CSM or support@friendbuy.com to receive your unique link and update your billing information.
What is a typical referral flow?
This Friendbuy support article provides an overview of the typical referral flow for a referral marketing program.
How to Apply Theme Changes to a Widget
This Friendbuy support article covers how to apply theme changes to a widget.
Difficulty downloading reports after you receive an export email?
This Friendbuy support article provides troubleshooting instructions if you are having trouble downloading your exported report.
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
This Friendbuy support article provides an overview of the Rewards Report and and the three validation checks it includes — Fraud Checks, Tier Checks, and Rules Checks.
How do I change my password?
This Friendbuy support article covers how to change a Friendbuy account password.
What is a self-referral redirect URL?
This Friendbuy support articles provides an overview of self-referral redirect URLs and explains their importance to the integrity of a referral marketing program.
What do the Reward Statuses and Definitions mean?
This Friendbuy support articles provides an overview of Reward Statuses and Definitions inside the Friendbuy platform.
How to Create a New Theme
This Friendbuy support articles provides an overview of how to create a new theme for your referral marketing campaign.
What is a Friend Widget?
This Friendbuy support articles provides an overview of the Friend Widget and its importance in running a successful referral marketing program.
How are Conversions Tracked in Friendbuy?
This Friendbuy support articles provides an overview of how conversions are tracked in Friendbuy.
A Glossary of Terms
This Friendbuy support article provides a glossary of terminology specific to the Friendbuy platform and referral marketing programs.
How long is the Referred Friend attribution window
This Friendbuy support article explains the length of a referred friend's attribution window.
What are some common scenarios, and how do I troubleshoot them?
This Friendbuy support articles provides an overview some common scenarios in the Friendbuy platform and how to troubleshoot them.
