Common FAQs
What does Fraud Protection do?
Friendbuy validates all rewards before they are fulfilled to prevent fraud and gaming. With our fraud settings, you can customize which validation rules rewards must pass in order to be valid. These…
What is a typical referral flow?
A standard referral flow consists of 4 steps; Advocate refers Friend. Friend receives offer. Friend makes a purchase. Advocate gets rewarded. Below is a detailed breakdown of these steps for the most…
How to Apply Theme Changes to a Widget
Once you've finished creating and editing a theme, it's time to apply those changes to a live widget. To do this, log in to your Friendbuy Retailer app, select "Referral" from the menu on the left, a…
Difficulty downloading reports after you receive an export email?
Having trouble downloading your exported report?. If you are on Google Chrome, you may have noticed that clicking View My Report causes no report to be downloaded after receiving an export email from…
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
When rewards are to be issued by our platform, our system takes a look at three different sets of checks--Fraud Checks, Tier Checks, and Rules Checks. Fraud Checks - Friendbuy takes a look at the Fra…
How do I change my password?
You can change your password by following these steps: Navigate to ‘Settings’ on the left-hand menu. Click ‘My Account’. Update your login info as needed.
What is a self-referral redirect URL?
Overview. When an Advocate shares with themselves and clicks on their own referral link, they will be redirected to a Self-Referral page, and will not receive a Friend incentive. You can update this…
What do the Reward Statuses and Definitions mean?
Overview. Friendbuy assigns each Friend Offer and Advocate Reward a status depending on whether it has met certain criteria. You can view the status of a reward by using the Customer Search Tool or t…
How to Create a New Theme
Themes are used to create an on-brand look and feel for your referral widgets. To create a new theme, log in to your Friendbuy Retailer App, and select “Themes” from the left-hand menu. Next, select…
What is a Friend Widget?
Overview. Learning all of the aspects of a referral program may seem overwhelming, and one of those aspects might be wondering how a Friend Widget works. In this article, we'll help you understand th…
How are Conversions Tracked in Friendbuy?
Conversions are tracked in one of two different ways--through Coupon Codes and through Cookies. Cookies When a Referred Friend clicks on a referral link, Friendbuy drops a cookie on the Referred Frie…
A Glossary of Terms
The following glossary of Friendbuy terms is listed in alphabetical order: Advocate : In a referral program, an advocate is the person who is referring a friend to your business; also sometimes calle…
How long is the Referred Friend attribution window
Friendbuy attribution window. How long is the Referred Friend attribution window? Friendbuy has a standard 90-day attribution window where Advocate Rewards will only be eligible if the Referred Frien…
What are some common scenarios, and how do I troubleshoot them?
Common Scenarios & Troubleshooting Steps. Scenarios Why did this happen? Troubleshooting Steps Friend’s qualifying purchase is in the system, but the Advocate was not rewarded. It is possible that th…
