Getting Started with Friendbuy
Getting Started with Referral
Plan Your Referral Program Implementation Team
How to Join Your Team on Friendbuy
Best Practices
Referral Program Placements
Friendbuy Referral Emails
Driving Referral Program Awareness
Referral Offer Strategies
Limited-Time Offer Promotions in Referral
Referral Contests, Sweepstakes and Giveaways
A/B Testing Best Practices
Account Management
How can I invite my team to the Friendbuy platform?
Managing Your Account Settings
How to Set Up and Change Your Email Sender
Referral Campaign Management
Widgets
How to Create a New Theme
How to Make Changes to a Theme
How to Apply Theme Changes to a Widget
How to update a Widget or Theme to the latest version
How to Set Up a Ribbon
How to Set Up an Advocate Landing Page
How to Set Up a Friend Landing Page
How to Set Up a Post-Purchase Overlay
How to Set Up an Account Page Widget
How to configure your Terms & Conditions
How to Test a Widget
How to Set up a Self-Referral Overlay
How to Set Up a Customer Dashboard
How to Personalize Your Widgets with the Advocate name
Campaign Settings
How to Create a New Referral Campaign
How to set up Referral Code Personalization for PURLs
Setting Up an Advocate Reward
Setting Up a Friend Incentive
Setting Up Shopify Coupon Code Integration
How to Run an A/B Test
How to Change Your Referral Offer
Setting Up Max Clicks for Referral Links
How to Generate Personalized URLs (PURLs) through Our API
How to Generate Personalized URLs (PURLs) for Advocates
How to Configure Tiered Rewards
How to Archive a Referral Campaign
How to Duplicate Your Campaign
How to Set Up a Redirect for Limited Time Campaigns
How to set up Code Based Sharing
Code Banks
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How to Add Codes to an Existing Code Bank
Emails
Loyalty Program Management
Uploading Data From a Legacy Loyalty Program
How to Set Up Purchase Based Member Tiers Program
How to Set Up a Points-Based Member Tier Program
How to Set Up Points Redemption Options
How to Set Up Shopify Coupon Code Integration in a Loyalty Earning Event
How to Set Up a Loyalty Opt-in CTA
Understanding the Loyalty Analytics
How to Create an Earning Event
How to Configure an Earning Event in your Loyalty Program
How to set up expiration for Points or Account Credit
How to Create, Edit, and Manage Loyalty Emails
Integrations
Recharge Integration
Ethyca Integration
Klaviyo Integration
How to send Referral Links Post Product Review (Yotpo + Klaviyo)
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Klaviyo)
How to send one time emails with referral links through Klaviyo
How to Send Referral Links Post Positive Product Review (Okendo + Klaviyo)
How to Send Referral Links Post Purchase through Klaviyo
How to Promote Your Referral Program via SMS (Through Klaviyo)
How to Enable the Klaviyo Integration
How to Distribute a Reward To Your Loyalty Members on Their Birthday (Through Klaviyo)
How to Send a Customer their Loyalty Points Balance Through Klaviyo
How to Email Coupon Codes Through Klaviyo to Advocates and Friends After They Are Distributed by Friendbuy
How to Reward Customers for Providing a Review Through Yotpo via Klaviyo Through Your Loyalty Program
How to Send Reminder Texts to Redeem Loyalty Rewards Through Klaviyo
Upgrading to Klaviyo OAuth with your Friendbuy Integration
How to Reward Customers for Providing a Review Through Okendo via Klaviyo Through Your Loyalty Program
How to Trigger a Text to Remind Advocates to Redeem Referral Rewards (Through Klaviyo)
How to Trigger a Text to Remind Referred Friends to Redeem their Incentives (Through Klaviyo)
How to Send Coupon Codes through Klaviyo SMS to Advocates and Friends After They are Distributed by Friendbuy
How to Reward Customers For Subscribing to Klaviyo Emails and Texts Through Your Loyalty Program
How to Segment Customers Based on Tier Status in Klaviyo
How to Reward Customers for Providing a Review Through Stamped via Klaviyo Through Your Loyalty Program
Braze Integration
DataGrail Integration
Tango Card Integration
Cordial Integration
Segment Integration
How to Integrate Friendbuy as a Segment Source
How to set up the Segment Web-Mode (Destination Actions) Integration
Shopify Integration
How to Enable the Shopify Integration
Shopify Checkout Extensibility
Checkout Extensibility - Shopify Pixel Tracking
Shopify Theme App Embed
How Friendbuy Powers Loyalty Point Refunds with Shopify
How to Integrate Friendbuy with Shopify POS for Loyalty and Referral
Ordergroove Integration
Kustomer integration
Tremendous Integration
Iterable Integration
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
How to Enable the Iterable Integration
How to Automatically Text Referred Friends their Coupon Code with Iterable Journeys
How to Prompt a Referral After a Positive Review with Friendbuy and Trustpilot (via Iterable)
Increase Referral Program Awareness with a Dedicated Email Blast through Iterable Journeys
Attentive Integration
Send a Triggered Text to Prompt a Referral After a Positive Review with Attentive and Okendo
Automatically Prompt a Referral Post Purchase in Attentive
Send Referral Program Text Messages Through Attentive
How to Text Coupon Codes to Advocates using Attentive Journeys
Make it Easy for Advocates to Refer by Sending Their PURL Through SMS using Attentive Journeys
How to Send Advocates a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to Send Referred Friends a Reminder Text to Redeem Their Coupon Codes through Attentive Journeys
How to reward Loyalty Members for signing up for Attentive text messages and emails
How to Include a Customer's Loyalty Points Balance in an Attentive Text
How to Send a Coupon Code to a Referred Friend using Attentive Journeys
How To Enable the Attentive Integration
Salesforce Commerce Cloud
Fivetran Integration
How to Integrate Your Friendbuy Loyalty and Referral Program with Rise.ai to Issue Stackable Gift Cards and Account Credit
Fraud Prevention
How to Block a Referral Code
How to Block an Email Address
Fraud Settings and Business Rules
Configuring a Global Reward Allowance
Configuring a Referral Link Fallback URL
How the Similar Email Address Fraud Check Works
Customer Service Portal
How do I check the status of a referral?
How to Manually Add or Remove Credit / Points to a Customer's Account
Why was my customers reward rejected?
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
Resend Reward Email
Override a Rejected or Pending reward
How to Search for a Customer Profile
How to create a Manual Referral
Why didn't the Advocate receive a Reward for a successful referral?
Reasons for Rejected Advocate Rewards and Friend Incentives
Analytics & Reports
Performance Overview
Reports
Mark purchases as "Test" to maintain clean reporting
Top Advocates Report
Account Credit or Points Statement Export
Exporting Reports from Friendbuy
Email & SMS Report
Advocate Rewards Report
Purchases Report
Friend Incentives Report
Understanding the Codes Report
Dashboards
Common FAQs
What does Fraud Protection do?
How to Access my Billing Information
What is a typical referral flow?
How to Apply Theme Changes to a Widget
Difficulty downloading reports after you receive an export email?
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
How do I change my password?
What is a self-referral redirect URL?
What do the Reward Statuses and Definitions mean?
How to Create a New Theme
What is a Friend Widget?
How are Conversions Tracked in Friendbuy?
A Glossary of Terms
How long is the Referred Friend attribution window
What are some common scenarios, and how do I troubleshoot them?
Developer Documents
- All Categories
- Loyalty Program Management
- Understanding the Loyalty Analytics
Understanding the Loyalty Analytics
The Loyalty Analytics dashboards are a great way to get a grasp on how your loyalty program is performing--and to help find areas of improvement to increase the success of your program. We'll be covering the two different dashboards :
Member Tier Metrics Applicable for Programs with Member Tiers
In all dashboards by default, the date range is set to the Last 30 days. You can use the dropdown menus to select a different date range as needed.
Access your Dashboards
In your Friendbuy account, navigate to Loyalty > Analytics
General Metrics
Loyalty Program Registrations | Total number of new members that have registered for the loyalty program within the selected date range. |
Active Loyalty Members | Total number of registered members that have successfully completed at least one earning event within the selected date range (excluding loyalty registration). |
Member Purchases | Total number of purchases made by registered members within the selected date range (with or without redeeming a loyalty reward). |
Member Revenue | Total amount of revenue generated by registered member purchases within the selected date range (net order amount with or without redeeming a loyalty reward). |
Purchasing Members | The unique count of members who made purchases. |
AOV | Member Revenue divided by Purchasing Members. |
Redeemed Purchases | Total number of purchases made by registered members within the selected date range in which a redeemed loyalty reward was applied to (reward types distributed through a loyalty or checkout widget such as Coupon Codes, Gift Cards, Shopify Discounts, and Rechange Discounts). |
Redeemed Revenue | Total amount of revenue generated by redeemed purchases within the selected date range (net order amount). |
Redeeming Members | The unique count of members who made purchases with a loyalty reward. |
AOV | Redeemed Revenue divided by Redeeming Members. |
Earning Event Completions | Total number of unique completed earning events within the selected date range. For making a purchase earning event, reward delay period must have passed. |
Points Earned | Total amount of loyalty points earned by registered members within the selected date range. |
Points Redeemed | Total amount of loyalty points redeemed by registered members within the selected date range. |
Points Redemption Rate | Points Redeemed divided by Points Earned. |
Member Tier Metrics
Member Composition | Total registered member count based on the final day of the selected date range. |
Tier Movement | This table tracks all movements of members between tiers within the selected date range. Each count represents a unique movement. For example, moving from Tier 1 to Tier 2 to Tier 3 counts as 2 separate movements on this table, not a single movement from Tier 1 to Tier 3. |
Member Purchases
Tier | Data captured in each row corresponds to the tier the member was in at the time of purchase. |
Purchases | Total number of purchases made by registered members within the specified date range (with or without redeeming a loyalty reward). |
Revenue | Total amount of revenue generated by registered member purchases within the specified date range (net order amount with or without redeeming a loyalty reward). |
Members | The unique count of members who made purchases. |
AOV | Revenue divided by Purchases |
Redeemed Purchases
Tier | Data captured in each row corresponds to the tier the member was in at the time of purchase. |
Redeemed Purchases | Total number of purchases made by registered members within the specified date range when a redeemed loyalty reward was applied. Reward types include Coupon Codes, Gift Cards, Shopify Discounts, and Rechange Discounts. |
Redeemed Revenue | Total amount of revenue generated by redeemed purchases within the specified date range (net order amount). |
Redeeming Members | The unique count of members who placed purchases with a loyalty reward. |
Redeemed AOV | Redeemed Revenue divided by Redeemed Purchases |
Earning Events Completions
Total number of completed earning events within the specified date range, broken down by tiers. Tiers are based on the customers' tier at the time the earning event was completed.
Active Members | The unique count of registered members who completed at least one earning event within the specified date range (excluding loyalty registration). Note: As members travel through tiers, their activities will be counted against each tier. |
Redeemed Rewards
This chart corresponds to the point redemption options you configured for your program. Note: this chart does not represent a funnel view, meaning that the counts displayed in each column are independent and not interconnected. This is the data captured within the specified date range.
Tier | Data Total number of completed earning events within the specified date range, broken down by tiers. Tiers are based on the customers' tier at the time the earning event was completed. |
Rewards Claimed | The number of times points were exchanged for a reward in the customer's account loyalty dashboard. |
Redeemed in a Purchase | The number of purchases made when claimed rewards were applied. |
Total Revenue | The amount of revenue generated from purchases when claimed rewards were applied. |
AOV | Total Revenue divided by Redeemed in Purchase. |